WARNING: don't buy anything from Sprint
I have had a Sprint cell phone account for many years, at least 10 years or more. I am considered a "preferred" customer. I have 4 phones and a mobile hotspot on my plan.
I was notified today, that at the beginning of my next billing cycle, they would no longer offer unlimited data.
I purchased an iPhone less than 6 months ago. I purchased it because of the unlimited service.
They advertised on TV and the radio that they had the only "true" unlimited iPhone data service plan.
The location I am living/working is "roaming" with Sprint, all of my internet and data services have been unlimited on the iPhone. I have not been using the Sierra Wireless Hotspot because the data plan on that is not unlimited when roaming. I used up the roaming allowance on that unit after 3 days at Mesa Verde.
Currently my roaming is unlimited, soon they will limit my roaming to 307,000 kb and I will get 5g in the Sprint service areas. 5g is more than enough if I am not "roaming".
I checked my account today, from May 25th to today, I have used 1,233,970 kb while roaming. I do not want to pay extra $$ per kb.
I don't know when I will be in the Sprint service area again, I am contracted to work here until October 26th. I plan to work at other National Parks or to volunteer at Wildlife Refuges. I don't think Sprint will have any service in these areas.
My main problem with this is that they are limited the "roaming", its not my fault they have not added more towers or whatever.
Let them change contracts for new service or new customers, I should be allowed to keep my current service as long as I have a contract with them. They can change their end of the contract but I can't change it on my end. Totally UNFAIR!!!
I called customer service today and the first person I talked to looked at my account and said its unlimited. I told her I know its unlimited today - but what about after June 24th - she was not aware of the new policy.
I asked to be transferred, the Supervisor told me I could send my iPhone back to them and they would cancel everything without a penalty to my contract, since I am now living outside of their service area. I have to fax her proof that I am living here - guess I need a "note from my mommy" to prove that I am here.
I laughed at her, I said you want me to send you the iPhone that I paid for, it was not a "free" promotional phone.
I have just composed a letter to the CEO of Sprint, I will wait and see if I get a response before my next billing cycle, which starts on June 24th.
I have to replace my wireless hotspot, I am sending it back to get out of that contract. I have never been happy with that piece of garbage. That is why I started using the iPhone as a "hotspot".
Any and all information about what you are using for internet will be appreciated.
AT&T is supposed to work here. I can probably switch my iPhone to AT&T or keep my cell phone and just buy one of those "mi-fi" things to replace the one I am returning.
It is the sandstorm that shape the stone statues of the Desert. It is the struggles of Life that form a person's character ~ Native American Proverb