Remember that when you leave this Earth, you can take with you nothing that you have received, only what you have given, a full heart enriched by honest service, love, sacrifice and courage. -St. Francis of Assisi

Drake Tax Software

Friday, February 18, 2011

Customer Service

Yesterday I was pleasantly surprised to have such a GOOD customer service experience that I had to blog about it.

I use a "multi computer" package from McAfee Security for my computers. Yesterday the program on my desktop said my computer was not protected. When I clicked on my subscription info, I was taken to a link to buy software. My current subscription expires in May.

I called customer service and only waited one minute to talk to someone, she changed my email (it was originally registered using my husbands email), updated my automatic billing credit card info, reset my subscription and emailed the details on how to get it running properly - all this in under 10 minutes. And it did not take too long to download the fix and get the message that my computer was now protected.

Wow, before I called them, I had my note pad ready to record how long I waited, who I talked to, and my list of complaints - because I figured I would have to contact them a 2nd time or send a nasty email to them after the phone call.

I could not believe that I didn't have to fight to get what I wanted.
Don't you usually hate calling customer service for any kind of technology stuff?

I really need to upgrade my cell phone, maybe I should hurry up and do it now, before my luck changes.

6 comments:

  1. That's probably a good idea. I'm always surprised when I get good service. Kind of sad to say.

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  2. I usually have pretty good luck. I guess it's because I only call for really simple problems. I let Craig deal with hard things!

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  3. I am usually pretty lucky when it comes to customer service..squeaky wheel gets the grease!!

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  4. Kelly is much better at handling that kind of stuff than I am. Just do not have any kind of patience with rude people whether it be on the phone or in person.

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  5. It is always good to get good customer service.

    I just ground your blog and I hope your plans are moving forward (I was looking at your list)
    I became a widow in Dec 2002, after 25 years of marriage..he was 53. It was lightening fast..all a blur and still is..I think I am just coming out of it..best to you..not easy to go alone in a man's world...

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  6. I mean I just found your blog...

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Hi, I welcome your thoughts and comments.

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It is the sandstorm that shape the stone statues of the Desert. It is the struggles of Life that form a person's character ~ Native American Proverb