Yesterday I was pleasantly surprised to have such a GOOD customer service experience that I had to blog about it.
I use a "multi computer" package from McAfee Security for my computers. Yesterday the program on my desktop said my computer was not protected. When I clicked on my subscription info, I was taken to a link to buy software. My current subscription expires in May.
I called customer service and only waited one minute to talk to someone, she changed my email (it was originally registered using my husbands email), updated my automatic billing credit card info, reset my subscription and emailed the details on how to get it running properly - all this in under 10 minutes. And it did not take too long to download the fix and get the message that my computer was now protected.
Wow, before I called them, I had my note pad ready to record how long I waited, who I talked to, and my list of complaints - because I figured I would have to contact them a 2nd time or send a nasty email to them after the phone call.
I could not believe that I didn't have to fight to get what I wanted.
Don't you usually hate calling customer service for any kind of technology stuff?
I really need to upgrade my cell phone, maybe I should hurry up and do it now, before my luck changes.
It is the sandstorm that shape the stone statues of the Desert. It is the struggles of Life that form a person's character ~ Native American Proverb